{"id":547,"date":"2026-01-29T14:15:58","date_gmt":"2026-01-29T14:15:58","guid":{"rendered":"https:\/\/knowledge.omnicloudcx.it\/?page_id=547"},"modified":"2026-01-29T15:53:56","modified_gmt":"2026-01-29T15:53:56","slug":"knoledge-omnicloudcx","status":"publish","type":"page","link":"https:\/\/knowledge.omnicloudcx.it\/","title":{"rendered":"Knoledge OmniCloudCX"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"547\" class=\"elementor elementor-547\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a25945 e-flex e-con-boxed e-con e-parent\" data-id=\"9a25945\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ffee684 e-con-full e-flex e-con e-child\" data-id=\"ffee684\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86f91db elementor-widget elementor-widget-heading\" data-id=\"86f91db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Guida Attivazione Assistente Virtuale OmniCloudCX<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f3cac6 elementor-widget elementor-widget-text-editor\" data-id=\"3f3cac6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Benvenuti! Questa guida vi accompagner\u00e0 passo passo nella configurazione dell\u2019Assistente Virtuale Voicebot, per gestire in modo efficiente le chiamate e migliorare la soddisfazione dei clienti. Contattaci dalla chat qui in basso a destra per maggior supporto!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbbc1c7 e-grid e-con-full e-con e-child\" data-id=\"fbbc1c7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfbe580 elementor-widget elementor-widget-image\" data-id=\"bfbe580\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Assistente-virtuale-omnicloudcx-voismart-setting-1024x1024.png\" class=\"attachment-large size-large wp-image-533\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Assistente-virtuale-omnicloudcx-voismart-setting-1024x1024.png 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Assistente-virtuale-omnicloudcx-voismart-setting-300x300.png 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Assistente-virtuale-omnicloudcx-voismart-setting-150x150.png 150w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Assistente-virtuale-omnicloudcx-voismart-setting-768x768.png 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Assistente-virtuale-omnicloudcx-voismart-setting-1536x1536.png 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Assistente-virtuale-omnicloudcx-voismart-setting-2048x2048.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed57eda e-flex e-con-boxed e-con e-parent\" data-id=\"ed57eda\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dc5b68 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"1dc5b68\" data-element_type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"31218536\" aria-label=\"Schede. Apri gli elementi con Invio o Spazio, chiudili con Esc e naviga con i tasti freccia.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-312185361\" data-tab-title-id=\"e-n-tab-title-312185361\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-312185361\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t1. Configurazione dei servizi\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-312185362\" data-tab-title-id=\"e-n-tab-title-312185362\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-312185362\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t2. Monitoraggio dei Consumi\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-312185363\" data-tab-title-id=\"e-n-tab-title-312185363\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-312185363\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t3. Suggerimenti ottimizzazione\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-312185361\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-312185361\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-e54083d e-con-full e-flex e-con e-child\" data-id=\"e54083d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7e7671c e-flex e-con-boxed e-con e-child\" data-id=\"7e7671c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ae78761 e-con-full e-flex e-con e-child\" data-id=\"ae78761\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-89a30cc e-con-full e-flex e-con e-child\" data-id=\"89a30cc\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b9f35a4 e-con-full e-flex e-con e-child\" data-id=\"b9f35a4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-39edb7d e-con-full e-flex e-con e-child\" data-id=\"39edb7d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7905c0 elementor-widget elementor-widget-heading\" data-id=\"e7905c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Configurazione dei servizi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6f8ba0 elementor-widget elementor-widget-text-editor\" data-id=\"b6f8ba0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Effettua l\u2019accesso alla piattaforma del tuo\u00a0<\/strong>Assistente Virtuale OmniCloudCX cliccando sul link indicato nell\u2019email precedente e utilizzando le credenziali fornite. Una volta effettuato l\u2019accesso, potrai iniziare a configurare il tuo Assistente Virtuale OmniCloudCX, seguendo i passaggi descritti di seguito.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96c0a55 e-con-full e-grid e-con e-child\" data-id=\"96c0a55\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0581fe elementor-widget elementor-widget-image\" data-id=\"f0581fe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"445\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/voicebot-piattaforma-voismart-1024x569.webp\" class=\"attachment-large size-large wp-image-315\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/voicebot-piattaforma-voismart-1024x569.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/voicebot-piattaforma-voismart-300x167.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/voicebot-piattaforma-voismart-768x427.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/voicebot-piattaforma-voismart-1536x854.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/voicebot-piattaforma-voismart-2048x1138.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ff75a9 elementor-widget elementor-widget-image\" data-id=\"0ff75a9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-features-assistente-virtuale-voismart-1-1024x596.webp\" class=\"attachment-large size-large wp-image-470\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-features-assistente-virtuale-voismart-1-1024x596.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-features-assistente-virtuale-voismart-1-300x175.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-features-assistente-virtuale-voismart-1-768x447.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-features-assistente-virtuale-voismart-1-1536x894.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-features-assistente-virtuale-voismart-1-2048x1191.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0f1c4b e-con-full e-flex e-con e-child\" data-id=\"c0f1c4b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86762e3 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"86762e3\" data-element_type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"140993251\" aria-label=\"Schede. Apri gli elementi con Invio o Spazio, chiudili con Esc e naviga con i tasti freccia.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1409932511\" data-tab-title-id=\"e-n-tab-title-1409932511\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1409932511\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t1.1 Dare il Benvenuto\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1409932512\" data-tab-title-id=\"e-n-tab-title-1409932512\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1409932512\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t1.2 Raccolta informazioni\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1409932513\" data-tab-title-id=\"e-n-tab-title-1409932513\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1409932513\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t1.3 Domande frequenti\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1409932514\" data-tab-title-id=\"e-n-tab-title-1409932514\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1409932514\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t1.4 Documenti\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1409932515\" data-tab-title-id=\"e-n-tab-title-1409932515\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1409932515\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t1.5 Siti Web\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1409932516\" data-tab-title-id=\"e-n-tab-title-1409932516\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1409932516\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t1.6 Gestione Prenotazioni\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1409932517\" data-tab-title-id=\"e-n-tab-title-1409932517\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1409932517\" style=\"--n-tabs-title-order: 7;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t1.7 Notifiche\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1409932518\" data-tab-title-id=\"e-n-tab-title-1409932518\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1409932518\" style=\"--n-tabs-title-order: 8;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t1.8 Fallback\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1409932511\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1409932511\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-d70be8a e-con-full e-flex e-con e-child\" data-id=\"d70be8a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-34b0345 e-con-full e-flex e-con e-child\" data-id=\"34b0345\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b76812 elementor-widget elementor-widget-image\" data-id=\"9b76812\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-benvenuto-voicebot-voismart-1024x596.webp\" class=\"attachment-large size-large wp-image-321\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-benvenuto-voicebot-voismart-1024x596.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-benvenuto-voicebot-voismart-300x175.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-benvenuto-voicebot-voismart-768x447.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-benvenuto-voicebot-voismart-1536x894.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-benvenuto-voicebot-voismart-2048x1191.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3495e15 e-con-full e-flex e-con e-child\" data-id=\"3495e15\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-730e328 elementor-widget elementor-widget-heading\" data-id=\"730e328\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.1 Dare il Benvenuto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c1299d elementor-widget elementor-widget-text-editor\" data-id=\"5c1299d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Personalizza il messaggio di benvenuto <\/strong>che i tuoi clienti sentiranno quando chiamano il tuo numero. Es.:\u00a0<em>\u201cBenvenuto alla [nome azienda], come posso aiutarti?\u201d<\/em><\/li><li><strong>Crea pi\u00f9 versioni <\/strong>del messaggio per rendere il benvenuto pi\u00f9 naturale.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1409932512\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1409932512\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-2fd258c e-con-full e-flex e-con e-child\" data-id=\"2fd258c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fb5f688 e-con-full e-flex e-con e-child\" data-id=\"fb5f688\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0c967ea e-con-full e-flex e-con e-child\" data-id=\"0c967ea\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e03042b elementor-widget elementor-widget-heading\" data-id=\"e03042b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.2 Raccolta informazioni<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2834fe6 elementor-widget elementor-widget-text-editor\" data-id=\"2834fe6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Configura le informazioni richieste<\/strong>\u00a0dall\u2019Assistente Virtuale OmniCloudCX specificando quali dati raccogliere (Es: nome, numero di telefono, email).<\/li><li><strong>Attiva la trascrizione automatica<\/strong> di ogni richiesta cos\u00ec che verr\u00e0 trascritta e ti verr\u00e0 inviata insieme ai dati raccolti.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a43a6d9 elementor-widget elementor-widget-image\" data-id=\"a43a6d9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-richiestainfo-voicebot-voismart-1024x596.webp\" class=\"attachment-large size-large wp-image-323\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-richiestainfo-voicebot-voismart-1024x596.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-richiestainfo-voicebot-voismart-300x175.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-richiestainfo-voicebot-voismart-768x447.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-richiestainfo-voicebot-voismart-1536x894.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-richiestainfo-voicebot-voismart-2048x1191.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1409932513\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1409932513\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-06576fc e-con-full e-flex e-con e-child\" data-id=\"06576fc\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a06839b e-con-full e-flex e-con e-child\" data-id=\"a06839b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-459de58 e-con-full e-flex e-con e-child\" data-id=\"459de58\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fdf531 elementor-widget elementor-widget-heading\" data-id=\"8fdf531\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.3 Domande frequenti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d3ab75 elementor-widget elementor-widget-text-editor\" data-id=\"7d3ab75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Definisci le domande frequenti\u00a0<\/strong>fatte dai clienti e imposta le relative <strong>risposte che vuoi fornire.<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5de6f elementor-widget elementor-widget-image\" data-id=\"6b5de6f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-faq-voicebot-omcx-voismart-1024x596.webp\" class=\"attachment-large size-large wp-image-654\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-faq-voicebot-omcx-voismart-1024x596.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-faq-voicebot-omcx-voismart-300x175.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-faq-voicebot-omcx-voismart-768x447.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-faq-voicebot-omcx-voismart-1536x894.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-faq-voicebot-omcx-voismart-2048x1191.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-954f5ae e-con-full e-flex e-con e-child\" data-id=\"954f5ae\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2477e73 e-con-full e-flex e-con e-child\" data-id=\"2477e73\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d87e81 elementor-widget elementor-widget-text-editor\" data-id=\"9d87e81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Gestisci varianti<\/strong> di domande e risposte. Aggiungi sinonimi e frasi alternative nella finestra di dialogo che si apre cliccando sul tasto<b> &#8220;Modifica&#8221; <\/b>sulla destra.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aacd018 elementor-widget elementor-widget-image\" data-id=\"aacd018\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"410\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/gestisci-faq-voicebot-omnicloudcx-1024x525.webp\" class=\"attachment-large size-large wp-image-555\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/gestisci-faq-voicebot-omnicloudcx-1024x525.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/gestisci-faq-voicebot-omnicloudcx-300x154.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/gestisci-faq-voicebot-omnicloudcx-768x394.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/gestisci-faq-voicebot-omnicloudcx-1536x788.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/gestisci-faq-voicebot-omnicloudcx-2048x1051.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1409932514\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1409932514\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-7ac365a e-con-full e-flex e-con e-child\" data-id=\"7ac365a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-10dfc7d e-con-full e-flex e-con e-child\" data-id=\"10dfc7d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f4eef3b e-con-full e-flex e-con e-child\" data-id=\"f4eef3b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bddf424 elementor-widget elementor-widget-heading\" data-id=\"bddf424\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.4 Documenti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9936855 elementor-widget elementor-widget-text-editor\" data-id=\"9936855\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Il servizio\u00a0<strong>Documenti<\/strong>\u00a0permette di:<\/p><ul><li><strong>Caricare documenti<\/strong> che il sistema analizzer\u00e0 automaticamente per fornire informazioni al Voicebot<\/li><li><strong>Utilizzare l\u2019IA<\/strong> per comprendere ed estrarre le informazioni rilevanti<\/li><li>Consentire agli utenti di porre domande e <strong>ottenere risposte accurate<\/strong> basate sui contenuti caricati<\/li><\/ul><p><br \/>Dal bottone in basso a sinistra\u00a0<strong>\u201cAggiungi\u201d<\/strong>\u00a0\u00e8 possibile caricare un nuovo documento, nei formati supportati (PDF, DOCX, XLSX, PPTX, HTML, CSV), trascinandolo direttamente nella finestra di dialogo oppure cliccando su\u00a0<strong>\u201cUpload Files\u201d<\/strong>. I documenti caricati verranno\u00a0<strong>analizzati automaticamente<\/strong>\u00a0dall\u2019AI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b1308c elementor-widget elementor-widget-image\" data-id=\"3b1308c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-documenti-voicebot-voismart-1024x596.webp\" class=\"attachment-large size-large wp-image-324\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-documenti-voicebot-voismart-1024x596.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-documenti-voicebot-voismart-300x175.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-documenti-voicebot-voismart-768x447.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-documenti-voicebot-voismart-1536x894.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-documenti-voicebot-voismart-2048x1191.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-332c856 e-con-full e-flex e-con e-child\" data-id=\"332c856\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e150089 e-con-full e-flex e-con e-child\" data-id=\"e150089\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1482526 elementor-widget elementor-widget-text-editor\" data-id=\"1482526\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>I\u00a0<strong>documenti caricati<\/strong>\u00a0appariranno in una lista e per ciascuno sar\u00e0 visibile:<\/p><ol><li><strong>Nome<\/strong>\u00a0del documento.<\/li><li><strong>Stato di lavorazione<\/strong>\u00a0del documento (<em>In attesa, Errore, Completato<\/em>).<\/li><li><strong>Dimensione<\/strong>\u00a0del documento.<\/li><li><strong>Numero di parole<\/strong>\u00a0contenute nel documento.<\/li><\/ol><p><br \/>A fianco di ciascuna riga dei documenti \u00e8 possibile eliminare il singolo documento dal tasto \u201cElimina\u201d oppure eliminare tutti documenti dal tasto \u201cElimina tutti\u201d in basso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c91e295 elementor-widget elementor-widget-image\" data-id=\"c91e295\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"409\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/aggiungi-documenti-voicebot-omnicloudcx-voismart-1024x524.webp\" class=\"attachment-large size-large wp-image-556\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/aggiungi-documenti-voicebot-omnicloudcx-voismart-1024x524.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/aggiungi-documenti-voicebot-omnicloudcx-voismart-300x154.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/aggiungi-documenti-voicebot-omnicloudcx-voismart-768x393.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/aggiungi-documenti-voicebot-omnicloudcx-voismart-1536x786.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/aggiungi-documenti-voicebot-omnicloudcx-voismart-2048x1048.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1409932515\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1409932515\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-b40b760 e-con-full e-flex e-con e-child\" data-id=\"b40b760\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-73ca8d9 e-con-full e-flex e-con e-child\" data-id=\"73ca8d9\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6276691 e-con-full e-flex e-con e-child\" data-id=\"6276691\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a317dc2 elementor-widget elementor-widget-heading\" data-id=\"a317dc2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.5 Siti Web<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b7ae5a elementor-widget elementor-widget-text-editor\" data-id=\"1b7ae5a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Il servizio\u00a0<strong>Siti Web<\/strong>\u00a0permette di:<\/p><ul><li>Aggiungere URL di siti web che il sistema\u00a0<strong>scansioner\u00e0 automaticamente<\/strong><\/li><li><strong>Utilizzare l\u2019IA<\/strong>\u00a0per comprendere ed estrarre le informazioni rilevanti<\/li><li>Consentire agli utenti di\u00a0<strong>porre domande e ottenere risposte accurate basate sui contenuti presenti nei siti<\/strong>\u00a0<strong>web<\/strong><\/li><\/ul><p><strong><br \/>Dal tasto in basso a sinistra \u201cAggiungi\u201d \u00e8 possibile inserire un nuovo URL<\/strong>\u00a0con i relativi dettagli (nome e descrizione) nella sezione dedicata; poi cliccando su \u201c<strong>Salva\u201d\u00a0<\/strong>il link apparir\u00e0 nella lista e si dovr\u00e0 attendere il completamento dell\u2019analisi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-842b10b elementor-widget elementor-widget-image\" data-id=\"842b10b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-sitiweb-voicebot-voismart-1024x596.webp\" class=\"attachment-large size-large wp-image-325\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-sitiweb-voicebot-voismart-1024x596.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-sitiweb-voicebot-voismart-300x175.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-sitiweb-voicebot-voismart-768x447.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-sitiweb-voicebot-voismart-1536x894.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-sitiweb-voicebot-voismart-2048x1191.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d199977 e-con-full e-flex e-con e-child\" data-id=\"d199977\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1880ac1 e-con-full e-flex e-con e-child\" data-id=\"1880ac1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f72104 elementor-widget elementor-widget-text-editor\" data-id=\"6f72104\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>I\u00a0<strong>link caricati<\/strong>\u00a0appariranno in una lista e per ciascuno sar\u00e0 visibile:<\/p><ol><li><strong>Nome<\/strong>\u00a0del link.<\/li><li><strong>Stato di lavorazione<\/strong>\u00a0del documento (<em>In attesa, Errore, Completato<\/em>).<\/li><li><strong>URL<\/strong>\u00a0caricato.<\/li><li><strong>Numero<\/strong>\u00a0<strong>di parole<\/strong>.<\/li><li><strong>Numero di pagine<\/strong>\u00a0del link.<\/li><\/ol><p><br \/>A fianco di ciascuna riga dei documenti \u00e8 possibile eliminare il singolo documento dal tasto \u201cElimina\u201d oppure \u201cModificare\u201d, ed eliminare tutti documenti dal tasto \u201cElimina tutti\u201d in basso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bad7329 elementor-widget elementor-widget-image\" data-id=\"bad7329\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"453\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Finestra-dialogo-siti-web-voicebot-omnicloudcx-1024x580.webp\" class=\"attachment-large size-large wp-image-476\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Finestra-dialogo-siti-web-voicebot-omnicloudcx-1024x580.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Finestra-dialogo-siti-web-voicebot-omnicloudcx-300x170.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Finestra-dialogo-siti-web-voicebot-omnicloudcx-768x435.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Finestra-dialogo-siti-web-voicebot-omnicloudcx-1536x871.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Finestra-dialogo-siti-web-voicebot-omnicloudcx-2048x1161.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1409932516\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1409932516\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-f5c9abe e-con-full e-flex e-con e-child\" data-id=\"f5c9abe\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b1a8bd7 e-con-full e-flex e-con e-child\" data-id=\"b1a8bd7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-40a0110 e-con-full e-flex e-con e-child\" data-id=\"40a0110\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ba5dfc elementor-widget elementor-widget-heading\" data-id=\"2ba5dfc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.6 Gestione Prenotazioni<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c6f26 elementor-widget elementor-widget-text-editor\" data-id=\"21c6f26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Configura i servizi che offri e gli orari relativi<\/strong>, inserendo il personale e le disponibilit\u00e0 dei loro orari e servizi offerti.<\/li><li><strong>Definisci gli orari disponibili<\/strong>\u00a0personalizzando quelli di prenotazione relativi a ciascun servizio.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2583b2 elementor-widget elementor-widget-image\" data-id=\"a2583b2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-gestione-prenotazioni-voicebot-omcx-voismart-1024x596.webp\" class=\"attachment-large size-large wp-image-644\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-gestione-prenotazioni-voicebot-omcx-voismart-1024x596.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-gestione-prenotazioni-voicebot-omcx-voismart-300x175.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-gestione-prenotazioni-voicebot-omcx-voismart-768x447.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-gestione-prenotazioni-voicebot-omcx-voismart-1536x894.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-gestione-prenotazioni-voicebot-omcx-voismart-2048x1191.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1409932517\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1409932517\" data-tab-index=\"7\" style=\"--n-tabs-title-order: 7;\" class=\" elementor-element elementor-element-a51bb94 e-con-full e-flex e-con e-child\" data-id=\"a51bb94\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7754d41 e-con-full e-flex e-con e-child\" data-id=\"7754d41\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8e762d0 e-con-full e-flex e-con e-child\" data-id=\"8e762d0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d439528 elementor-widget elementor-widget-heading\" data-id=\"d439528\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.7 Notifiche<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00b5b3b elementor-widget elementor-widget-text-editor\" data-id=\"00b5b3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Scegli i canali di comunicazione<\/strong>\u00a0SMS o WhatsApp su cui inviare notifiche di conferma o per ricontattare i clienti.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6511418 elementor-widget elementor-widget-image\" data-id=\"6511418\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-notifichei-voicebot-voismart-1024x596.webp\" class=\"attachment-large size-large wp-image-327\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-notifichei-voicebot-voismart-1024x596.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-notifichei-voicebot-voismart-300x175.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-notifichei-voicebot-voismart-768x447.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-notifichei-voicebot-voismart-1536x894.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-notifichei-voicebot-voismart-2048x1191.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1409932518\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1409932518\" data-tab-index=\"8\" style=\"--n-tabs-title-order: 8;\" class=\" elementor-element elementor-element-4f4a100 e-con-full e-flex e-con e-child\" data-id=\"4f4a100\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a461b5c e-con-full e-flex e-con e-child\" data-id=\"a461b5c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-131a5fe e-con-full e-flex e-con e-child\" data-id=\"131a5fe\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-594ce86 elementor-widget elementor-widget-heading\" data-id=\"594ce86\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.8 Fallback<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e42d71c elementor-widget elementor-widget-text-editor\" data-id=\"e42d71c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Configura il trasferimento della chiamata ad un agente umano<\/strong>\u00a0quando l\u2019assistente virtuale non pu\u00f2 gestire la richiesta. Indica un numero di telefono a cui indirizzare le chiamate per far parlare il cliente con un operatore umano.<\/li><li><strong>Definisci le soglie di sicurezza<\/strong>\u00a0indicando quando vuoi che l\u2019assistente virtuale trasferisca la chiamata ad un operatore umano.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c03fda2 elementor-widget elementor-widget-image\" data-id=\"c03fda2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"466\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-fallback-voicebot-voismart-1024x596.webp\" class=\"attachment-large size-large wp-image-328\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-fallback-voicebot-voismart-1024x596.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-fallback-voicebot-voismart-300x175.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-fallback-voicebot-voismart-768x447.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-fallback-voicebot-voismart-1536x894.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/configurazione-fallback-voicebot-voismart-2048x1191.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-312185362\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-312185362\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-6155ba4 e-con-full e-flex e-con e-child\" data-id=\"6155ba4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-18d4357 e-flex e-con-boxed e-con e-child\" data-id=\"18d4357\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5dd2e85 e-grid e-con-full e-con e-child\" data-id=\"5dd2e85\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a1e94b9 e-con-full e-flex e-con e-child\" data-id=\"a1e94b9\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-51ca1eb e-con-full e-flex e-con e-child\" data-id=\"51ca1eb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a7742fc e-con-full e-flex e-con e-child\" data-id=\"a7742fc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c22a6 elementor-widget elementor-widget-heading\" data-id=\"f2c22a6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Monitoraggio dei Consumi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81a3ef7 elementor-widget elementor-widget-text-editor\" data-id=\"81a3ef7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>Accedi alla sezione <strong>Consumi<\/strong> della piattaforma per verificare le reportistiche e analytics del tuo <strong>Assistente Virtuale OmniCloudCX<\/strong>. Per ciascuna metrica viene mostrato il periodo di conteggio e un countdown del prossimo rinnovo di abbonamento, quando si azzereranno i conteggi.<\/div><div>\u00a0<\/div><div>Qui puoi controllare:<\/div><ul><li><strong>Minuti chiamata<\/strong>: il tempo complessivo delle chiamate gestite.<\/li><li><strong>Conversazioni<\/strong>: il numero totale di chiamate effettuate.<\/li><li><strong>WhatsApp<\/strong>: il numero totale di messaggi inviati tramite WhatsApp.<\/li><li><strong>SMS<\/strong>: il numero di SMS inviati.<\/li><\/ul><p>\u00a0<\/p><p>Cliccando sull\u2019icona del grafico in alto a destra, sopra ciascun consumo, \u00e8 possibile visualizzare il grafico corrispondente che mostra l\u2019andamento dei consumi nel tempo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f9e05c e-con-full e-grid e-con e-child\" data-id=\"1f9e05c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db8a84a elementor-widget elementor-widget-image\" data-id=\"db8a84a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"413\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-voismart-1024x529.webp\" class=\"attachment-large size-large wp-image-345\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-voismart-1024x529.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-voismart-300x155.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-voismart-768x397.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-voismart-1536x794.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-voismart-2048x1058.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd35a14 elementor-widget elementor-widget-image\" data-id=\"dd35a14\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"416\" src=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-1024x533.webp\" class=\"attachment-large size-large wp-image-344\" alt=\"\" srcset=\"https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-1024x533.webp 1024w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-300x156.webp 300w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-768x400.webp 768w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-1536x800.webp 1536w, https:\/\/knowledge.omnicloudcx.it\/wp-content\/uploads\/2026\/01\/Voicebot-monitoraggio-consumi-setting-2048x1067.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-312185363\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-312185363\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-2c5682a e-con-full e-flex e-con e-child\" data-id=\"2c5682a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cac40ad e-grid e-con-boxed e-con e-child\" data-id=\"cac40ad\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-54e817b e-con-full e-flex e-con e-child\" data-id=\"54e817b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-22f2473 e-con-full e-flex e-con e-child\" data-id=\"22f2473\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-429a231 e-con-full e-flex e-con e-child\" data-id=\"429a231\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d09c7da e-con-full e-flex e-con e-child\" data-id=\"d09c7da\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e276ffa elementor-widget elementor-widget-heading\" data-id=\"e276ffa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Suggerimenti ottimizzazione<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d197868 elementor-widget elementor-widget-text-editor\" data-id=\"d197868\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Aggiorna regolarmente le FAQ<\/strong>\u00a0per rispondere alle nuove esigenze dei clienti.<\/li><li><strong>Monitora i consumi<\/strong>\u00a0per ottimizzare l\u2019uso del tuo Assistente Virtuale.<\/li><li><strong>Personalizza i messaggi<\/strong>\u00a0di benvenuto e le notifiche per rendere il tuo servizio unico.<br \/><strong><em><br \/><\/em><\/strong><strong><em>Grazie per aver scelto la nostra piattaforma!<\/em><\/strong><em>\u00a0Ora sei pronto per offrire un servizio clienti di qualit\u00e0 superiore.<\/em><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guida Attivazione Assistente Virtuale OmniCloudCX Benvenuti! Questa guida vi accompagner\u00e0 passo passo nella configurazione dell\u2019Assistente Virtuale Voicebot, per gestire in modo efficiente le chiamate e migliorare la soddisfazione dei clienti. Contattaci dalla chat qui in basso a destra per maggior supporto! 1. Configurazione dei servizi 2. Monitoraggio dei Consumi 3. Suggerimenti ottimizzazione 1. Configurazione dei [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-547","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/knowledge.omnicloudcx.it\/index.php?rest_route=\/wp\/v2\/pages\/547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowledge.omnicloudcx.it\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/knowledge.omnicloudcx.it\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/knowledge.omnicloudcx.it\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/knowledge.omnicloudcx.it\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=547"}],"version-history":[{"count":106,"href":"https:\/\/knowledge.omnicloudcx.it\/index.php?rest_route=\/wp\/v2\/pages\/547\/revisions"}],"predecessor-version":[{"id":663,"href":"https:\/\/knowledge.omnicloudcx.it\/index.php?rest_route=\/wp\/v2\/pages\/547\/revisions\/663"}],"wp:attachment":[{"href":"https:\/\/knowledge.omnicloudcx.it\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}